Key Insights into PCP Mis‑Selling Allegations Against Ford Credit

Ford Credit (FCE Bank plc) is one of several major lenders included in the Financial Conduct Authority’s (FCA) review of historic commission practices in the motor finance sector. This review focuses on how car finance agreements, particularly Personal Contract Purchase (PCP) plans, were sold before the FCA banned discretionary commission arrangements in January 2021.

While there has been no specific enforcement action involving Ford Credit, some customers have raised concerns about aspects of their “Ford Options” PCP agreements. These concerns can include how pricing was structured, whether affordability was properly assessed, or how final payments were set.

Key Themes Driving Ford PCP Complaints

Not every complaint involves all issues, but even a single breach can justify a claim. Many complaints share recurring patterns, usually involving hidden dealer commission, weak affordability checks, or unrealistic balloon payments.

Theme	How It Shows Up	Why It Strengthens a Claim
Hidden dealer commission	The APR in your SECCI or final agreement is higher than quoted, with wording such as “the retailer may receive remuneration.”	May breach FCA CONC 4.5, which requires clear disclosure of commission models.
Affordability evidence gaps	A Subject Access Request (SAR) file shows income stated but no payslips or bank statements.	Missing documentation may breach CONC 5. The FOS often views such cases as inadequately assessed.
Optimistic balloon payment (GMFV)	The Guaranteed Minimum Future Value is significantly above typical trade-in values, often by 10% or more.	This may reduce monthly payments but increase refinancing risk, and can support a claim under Section 140A of the Consumer Credit Act 1974.

Each individual issue can support a formal complaint. When two or more appear together, they can be a signal for redress.

Regulator Signals and Ford Credit’s Position

The table below outlines recent developments relevant to Ford Credit PCP customers:

Milestone	Relevance to Ford Customers
FCA consultation on sector-wide redress	The FCA is reviewing how redress for past commission practices should be handled.
Complaint-response deadlines paused (Nov 2023 – Sept 2025)	For complaints about discretionary commission raised, Ford Credit has until December 2025 to issue a final response. Your rights remain protected.
No formal Ford Credit FAQ (as of July 2025)	Unlike some lenders, Ford Credit has not yet issued a public statement or customer FAQ on the investigation. Customers are still encouraged to gather their documentation.

These developments suggest regulators are actively considering industry-wide redress, but outcomes will depend on your individual agreement and supporting evidence.

What Industry Observers Expect If a Claim Is Upheld

Every FOS decision is based on its own facts, but outcomes in similar PCP claims provide a general benchmark. Where claims are upheld, redress often includes:

A refund of interest directly linked to undisclosed commission
A rebate of the commission amount, plus 8% interest from the date of payment
Correction of any credit file entries related to the mis-sold agreement

The exact figure will depend on your specific agreement, payment history and APR.

How PCP ClaimBack Can Help with Your Ford PCP Claim

Filing a PCP mis-selling complaint requires time, paperwork and careful attention to the details. PCP ClaimBack is here to help:

Initial Checks for Eligibility – We collect information about your Ford PCP to help identify anything that may be worth looking into further.
Complete Claim Handling – We take care of requesting documents if applicable, submitting your complaint, and managing deadlines with Ford Credit.
FOS Escalation Support – If your complaint is rejected, we could help you escalate it to the Financial Ombudsman Service.
No Win, No Fee – You only pay if your claim is successful.

“We sometimes identify issues with Ford Credit PCP agreements related to pricing or affordability, which may be relevant when considering a claim.”
– Craig Gedey, Claims Specialist, PCP ClaimBack

Not Sure If You Qualify?

If your Ford PCP agreement was signed before 28 January 2021, and you’re unsure whether you were given clear information or a fair deal, now is the time to check.