Volkswagen PCP Claims
- Get specialist Volkswagen PCP and HP claims advice
- You could be owed compensation for mis-sold car finance
- Check your eligibility in just sixty seconds
Reclaim your mis-sold car finance
What is a Volkswagen PCP Claim?
A Volkswagen PCP claim is a request for compensation if your personal contract purchase (PCP) or hire purchase (HP) car finance agreement with Volkswagen was mis-sold.
Following the UK Supreme Court ruling in August 2025, most successful claims now focus on whether the agreement created an “unfair relationship” under Section 140A of the Consumer Credit Act 1974. This can happen if the lender or broker failed to explain key information, charged excessive or hidden commissions, or didn’t properly assess affordability.
If your PCP or HP deal with Volkswagen was mis-sold, you may have overpaid. You can make a claim directly to your lender for free, or through a PCP claims management company like PCP ClaimBack (we are an independent claims management company and not associated with Volkswagen), who can assess your case, handle the paperwork, and guide you on next steps. If your lender rejects your complaint, you can escalate it to the Financial Ombudsman Service.
Why Choose Us
PCP Claimback. Your Claims Management Company
Over 440 Million won
Since 2006 Investor Compensation has won millions in refunds for more than 600,000 people.
Hassle Free
We handle everything for you, start to finish.
Proven Track Record
We have 18 years of experience in handling claims of financial mis-selling.
Investor Compensation (UK) Ltd is a Claims Management Company. You do not need to use our services to make your complaint, you can do this yourself for free by contacting your lender directly. If your complaint is not successful you can refer it to the Financial Ombudsman Service.
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Am I eligible for a refund?
Have you signed a PCP or HP agreement with Volkswagen between 2007 and 2021? If so, you could be eligible to make a car finance claim and receive compensation.
Up to 95% of car finance agreements had some form of commission paid to the broker or dealer, and around 40% involved hidden ‘discretionary commission arrangements’ (DCAs).
There were two main types of commission:
- Discretionary Commission Arrangements (DCAs)
These were a type of car finance commission where the dealer could increase your interest rate to earn a higher commission for themselves. This practice, often hidden from the customer, was banned by the FCA in 2021 for being unfair. Many DCA claims focus on recovering the extra interest and costs you paid because of this arrangement. - Fixed Commission Arrangements (Non-DCAs)
These involved set payments, regardless of the interest rate, but may still be unfair in some cases.
If you signed one of these car finance agreements, you might have overpaid without knowing. With the Financial Conduct Authority (FCA) now investigating these arrangements, you could be due a refund.
You have nothing to lose from making a claim if you believe you’re eligible. You can’t be blacklisted or receive a different service if you make a complaint. So, if you took out a PCP car finance agreement before 28 January 2021, making a claim could get you a great result.
Did you buy a car on PCP (Personal Contract Purchase) or HP (Hire Purchase) finance with Volkswagen? If you did, you’re a good candidate for compensation. You may have been mis-sold this type of car financing, and you could claim money you’re due.
Discretionary commission arrangements involved charging higher interest so brokers could earn more commission. If your agreement had an above-average APR, you might have paid too much. The salesperson might have also failed to explain the interest rate and how it was calculated.
Lenders like Volkswagen should carry out affordability checks as part of responsible lending practices. This is to ensure you can repay what you borrow and they’re not putting you at financial risk. If they didn’t do this, that could mean they owe you money.
Your lender and broker should have been up-front about their relationships with each other and how that affected how their finance agreements were structured. A lack of transparency could be grounds for a refund because you didn’t enter into the finance agreement with complete knowledge of what you were agreeing to.
Volkswagen may not have told you about sales commissions, who was earning them, and how much they were. This poor transparency from Volkswagen indicates that you didn’t have full knowledge of what you were purchasing and why you were being charged the amounts that were set.
Perhaps Volkswagen did tell you about sales commissions, but they didn’t tell you how much they were. This could also be a reason to make a claim and see if you can get some money back from what you have already paid.
Why Choose Us
PCP Claimback. Your Claims Management Company
Over 440 Million won
Since 2006 Investor Compensation has won millions in refunds for more than 600,000 people.
Hassle Free
We handle everything for you, start to finish.
Proven Track Record
We have 18 years of experience in handling claims of financial mis-selling.
Investor Compensation (UK) Ltd is a Claims Management Company. You do not need to use our services to make your complaint, you can do this yourself for free by contacting your lender directly. If your complaint is not successful you can refer it to the Financial Ombudsman Service.
Key Facts About Volkswagen PCP Claims
How much could I reclaim?
Most claims are expected to receive up to £829 per agreement — some may be worth more!
Subject to eligibility. Based on FCA estimates.
Refund Amount
£829
Number of Agreements
3
PCP Refund amount
£2,487
Frequently asked questions
Find answers to common questions about our Volkswagen PCP Claims
There are several ways a car finance deal might have been mis-sold to you. These include:
- You weren’t told about the commission in your agreement
- You were told about the commission but not how much it was
- Your finance agreement had high interest rates
- Volkswagen didn’t carry out strong enough affordability checks
- You weren’t told about relationships between lenders and brokers
PCP-Claimback is a Claims Management Company. You do not need to use our services to make your complaint, you can do this yourself for free by contacting Volkswagen directly. If your complaint is not successful you can refer it to the Financial Ombudsman Service.
Yes, if you have PCP finance agreements for more than one vehicle, you can make multiple claims. You can also claim for cars you bought second-hand.
The FCA initially paused motor finance complaints until 25 September 2024, but this has now been extended to 4 December 2025 while the regulator continues its investigation into discretionary commission arrangements. On 7 October 2025, the FCA also announced plans for an industry-wide redress scheme to compensate affected consumers, with payments expected to begin in 2026.
You can still submit a complaint to your finance provider, but they are not required to respond until after the new deadline unless the FCA announces any change to this. To find out more, visit: https://www.fca.org.uk/consumers/car-finance-complaints
If you choose to, you can make a claim against the lender on your own. Volkswagen offers a number of tools and forms for you to use to get started. However, if you want to save time and effort, you can rely on a service like ours to handle it all for you.
PCP-Claimback.co.uk is a trading name of Investor Compensation (UK) Ltd. We are a trusted claims management company based in Skipton, North Yorkshire, with over 18 years of experience helping customers recover money from financial mis-selling. We specialise in handling car finance claims, including those involving discretionary commission arrangements (DCAs). Although you can make your claim for free by contacting your lender and the Financial Ombudsman Service directly, many people prefer to use a claims management company to do the work for them. Our long-standing track record, transparent process, and dedicated customer support make us a reliable choice. With thousands of successful claims behind us, we offer a no-win, no-fee service – so you can pursue your claim with confidence and peace of mind.
*No Win, No Fee* If your claim is not successful, you won’t pay us a penny however, a success fee between 18% and 36% (including VAT) will be charged if your claim is successful. If you terminate the Agreement outside of the 14-day Cancellation period, You will be liable to pay Us our reasonable costs incurred in relation to Our Services at the rate of £75 per hour (including VAT).
Customers should be aware of the risks of instructing multiple representatives for the same motor finance claim.
If you already have an existing representative handling your claim, appointing another may lead to:
- Cancellation or administrative fees from your current representative
- Delays or complications in processing your claim
To avoid any issues, we strongly recommend that you:
- Check your terms and conditions before instructing another representative
- Confirm whether you already have an active representative handling the claim
Being aware of these risks will help you make informed decisions and ensure your claim is handled smoothly.
No – under FCA guidance, each consumer should only have one representative acting on a single car finance complaint at a time. Having multiple companies claim on your behalf can lead to delays, confusion, and unnecessary fees.
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