If you’ve financed your vehicle through MotoNovo Finance using a PCP or HP agreement, understanding whether hidden commissions affected your repayments is crucial. A MotoNovo PCP claim often begins by requesting a commission disclosure from MotoNovo Finance. This guide explains exactly why commission disclosure matters, how to request your disclosure from MotoNovo, and how to interpret their response to strengthen your PCP claim.
Why Commission Disclosure Matters for MotoNovo PCP Claims
Commission disclosures reveal if the dealership or broker who arranged your MotoNovo finance earned additional commission by inflating your interest rate—a practice known as Discretionary Commission Arrangements (DCAs).
Before they were banned by the FCA in January 2021, DCAs allowed dealers arranging MotoNovo PCP agreements to:
- Secretly increase your interest rate to secure larger commissions.
- Leave customers unaware they were paying more than necessary.
If MotoNovo Finance failed to disclose these commissions at the time you signed your agreement, you could be entitled to significant compensation through a PCP claim.
Step-by-Step Guide: Requesting Your Commission Disclosure from MotoNovo
Step 1: Prepare Your Request
Gather essential details to help MotoNovo quickly process your commission disclosure request:
- Your full name, address, and contact details used at the time of your PCP agreement.
- MotoNovo agreement number (available on your finance documentation or credit reports).
- Vehicle registration number (if available).
- The date your PCP agreement began.
Step 2: Submit Your Commission Disclosure Request
You can request commission disclosure from MotoNovo through two primary methods:
Option A: Submit an Online Request
MotoNovo provides an online form or customer care contact point to submit requests clearly and quickly.
- Visit the MotoNovo contact page: MotoNovo Customer Care.
- Clearly state in your message that you’re requesting disclosure of commissions or incentives linked to your PCP finance agreement.
Option B: Submit a Written Request via Email or Post
Clearly address your request to MotoNovo’s Customer Care department, using the following details:
- Email: customercare@motonovofinance.com
- Postal address:
MotoNovo Finance
One Central Square
Cardiff, CF10 1FS
Include this clear statement:
“I formally request disclosure of any commissions, incentives, or fees paid in relation to my PCP finance agreement. Specifically, please confirm whether the dealership or broker received any commission that influenced the interest rate applied to my agreement.”
MotoNovo typically responds within 4–8 weeks of receiving your request.
Exactly What Details Should You Request?
When submitting your commission disclosure request to MotoNovo, ask explicitly for the following information:
- Confirmation of whether the dealership or broker received any commission linked to your PCP agreement.
- The exact amount of commission paid, if applicable.
- Confirmation of your agreement’s interest rate and whether this rate was inflated due to commission arrangements.
Clear and specific requests ensure MotoNovo provides a detailed response, strengthening your position in any potential claim.
How to Interpret MotoNovo’s Commission Disclosure Response
Once MotoNovo responds, carefully review their disclosure. Here’s how to interpret the details clearly:
Identifying Hidden Commissions or Inflated Interest Rates
- Check if MotoNovo confirms any commissions or incentives paid to dealerships or brokers.
- Examine the amount—if the commission was substantial or notably increased your interest rate, you have grounds to claim.
Indicators of Strong Grounds for a PCP Claim
You likely have a strong PCP mis-selling claim if MotoNovo’s disclosure reveals:
- The dealer received significant undisclosed commissions from your deal.
- Your interest rate was higher because of commissions that were never disclosed.
- MotoNovo confirms commissions existed but previously never disclosed this to you.
If the response is unclear or vague, immediately request clarification from MotoNovo Finance in writing.
Next Steps if Commissions Are Found
If MotoNovo confirms commission payments or inflated rates, act promptly to protect your rights:
- Formally Complain to MotoNovo:
Clearly state your objection and request compensation for any overpaid interest or fees. - Escalate Your Complaint if Necessary:
If MotoNovo rejects your complaint or delays a fair resolution, escalate the matter to the Financial Ombudsman Service (FOS) for an independent review.
How PCP Claimback Simplifies the Commission Disclosure and Claims Process
At PCP Claimback, we provide expert support at every step of your MotoNovo PCP claim, ensuring the process is stress-free, transparent, and effective:
- Commission Disclosure Support:
We assist you in clearly submitting your commission disclosure request and interpreting MotoNovo’s response. - Expert Claim Review:
We assess your disclosure and PCP agreement to confirm strong grounds for your claim. - Comprehensive Claim Management:
PCP Claimback handles all aspects—from filing formal complaints to escalation to the Financial Ombudsman, ensuring the highest chance of compensation. - No Win, No Fee Guarantee:
Our service costs you nothing unless your MotoNovo PCP claim is successful.
Don’t navigate complicated commission disclosures alone – PCP Claimback can guide you every step of the way.
Check Your MotoNovo PCP Claim Eligibility Today
